Need Help?
- For instructions and how to documentation please visit our Knowledgebase at https://kb.lynn.edu/
- For non emergency services requests, visit our Service Desk tickets: LU Service Center
- Please send your emails to SupportServices@lynn.edu
- For any emergency requests or to schedule a service appointment call 561-237-7979 (x7979)
Faculty & Staff
In case of an emergency, the ability to interact with employees and students in dispersed locations may become increasingly important. Lynn University Information Technology Department provides productivity tools to allow remote work and instruction. Most of these resources may require some degree of preparation. On this page, we compile a list of resources and instructions.
If you work with financial information, student records, or other confidential information, please make sure you protect data, files, and email messages. Do not send any sensitive data via regular email nor download sensitive data or reports to your personal computer. If you need to communicate sensitive information via email, see Virtu instructions for email encryption at the end of this page.
Update your Emergency Contact Information
Make sure that your emergency contact information on myLynn is up to date in case you need to be contacted at home. Instructions to update your emergency contact information.
Multi-Factor Authentication
Multi-factor Authentication confirms the identities of Lynn University users before granting access to applications. You will need DUO multi-factor authentication to use Remote Desktop and VPN, and Microsoft Azure Multi-Factor Authentication to use Microsoft Office365. For more information on multi-factor authentication please refer to these resources:
- DUO - log into myLynn and visit the DUO page on the Help tab.
- Microsoft Azure - Microsoft Azure Multi-Factor Authentication Registration Instructions
Telephone, Call Forwarding and Voicemail
Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off-campus.
Vonage
Vonage is the Lynn University VOIP cloud solution. All department phones have been migrated to Vonage and phone calls can be answered on your mobile phone or computer. If you have a Lynn computer, Vonage should be available on your PC or laptop. Below you will find instructions to set up and use Vonage on your mobile phone or personal computer.
- Instructions to install Vonage mobile app
- Instructions to install Vonage on your home computer ( PC and Mac )
- Call Forwarding instructions
- Voice mail instructions
When you use the Vonage app in your mobile phone or personal computer, your personal phone number is not disclosed to callers, their caller ID will display your Lynn phone number instead.
Video Conferencing and Chat Rooms
Zoom
Zoom is a cloud communications service that allows you to meet, chat, and place business calls inside and outside Lynn University. Faculty and staff can use Zoom for online meetings, video conferencing, and team collaboration. Staff can use Zoom to organize group or department meetings, faculty can use the application for office hours or synchronous online classes/presentations.
Remote Desktop
If you use Windows on your personal computer, you may be able to use Microsoft Remote Desktop to access Lynn resources. Several applications on campus are not available on the cloud (Jenzabar, Powerfaids, Raisers Edge, Perceptive Content, department drives). In order to access those systems, you may use Microsoft Remote Desktop.
- Instructions on how to set up and sign in to Remote Desktop using a PC.
- Instructions on how to set up and sign in to Remote Desktop for Mac.
- Instructions on how to set up and sign in to Remote Desktop Client (RD Client) for iOS.
If you need to access cloud/online applications and services, you do not need to launch browsers inside your remote connection..
Virtual Private Network (VPN - available to selected staff)
A Virtual Private Network allows specific Lynn University remote workers to access technical resources. If you received a Lynn University laptop and require elevated access to computers you may be eligible for VPN access pending VP approval. Please contact IT Support Services for eligibility or instructions to access your VPN.
Microsoft Office 365
You can access all Microsoft products available at work (Word, Outlook, Excel, PowerPoint, One Note, Sharepoint, etc) on your computer at home. Microsoft products are designed with collaboration in mind to allow effective remote work for individuals and groups. For more information, visit How can your team collaborate using Office 365.
To access Office 365 on the cloud, go to https://www.office.com/ and click Sign in. Enter your Lynn email address and password. If you are off-campus, you will need to verify your account with multi-factor authentication.
To keep your files available everywhere, make sure you save them on OneDrive.
Microsoft teams allow groups to collaborate and keep all documentation and materials in one place.
- To learn how to use Microsoft Teams you can access free training on the Instructor-led training for Microsoft Teams page.
Virtu - Email Encryption
Lynn University IT provides email encryption through our partner Virtru. Email encryption is a secure method of transmitting information so only the intended recipient can read the contents of the message. This is what to helps to ensure the confidentiality of the email and it protects the information from being stolen or accidentally accessed by unintended recipients.
- Visit the Virtu page for instructions to secure your email communications.