Need Help?
- For instructions and how-to documentation, please visit our Knowledgebase at https://kb.lynn.edu/
- For non-emergency services requests, visit our Service Desk tickets: LU Service Center
- Please send your emails to SupportServices@lynn.edu
- For any emergency requests or to schedule a service appointment call , contact IT Support Services
- Open a request - Lynn University Service Center - IT Suppot
- Call Monday - Friday 8 AM - 5 PM - 561-237-7979 (x7979)
- email supportservices@lynn.edu
Faculty & Staff
In case of an emergency, the ability to interact with employees and students in dispersed locations may become increasingly important. Lynn University Information Technology Department provides productivity tools to allow remote work and instruction. Most of these resources may require some degree of preparation. On this page, we compile a list of resources and instructionsHow-to guides.
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If you work with financial information, student records, or other confidential information, please make sure you protect data, files, and email messages. Do not send any sensitive data via regular email nor download sensitive data or reports to your personal computer. If you need to communicate sensitive information via email, see Virtu instructions for email encryption at the end of this page. |
Update your Emergency Contact Information
Make sure that Be prepared for emergencies by making sure to update your emergency contact information on myLynn is up to date in case you need to be contacted at home. Instructions on myLynn. Click the link for instructions to update your emergency contact information.
Multi-Factor Authentication
Multi-factor Authentication authentication confirms the identities of Lynn University users before granting access to applications. You will need DUO multi-factor authentication to use Remote Desktop and VPN , and Microsoft Azure Multi-Factor Authentication to use Microsoft Office365. For more information on multi-factor authentication, please refer to these resources:
- DUO - log into myLynn and visit the DUO page on the Help tab.
- Microsoft Azure - Microsoft Azure Configure Student Office365 Multi-Factor Authentication Registration Instructions
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Vonage is the Lynn University VOIP cloud solution. All department phones have been migrated to Vonage and phone calls can be answered You can answer Vonage phone calls on your mobile phone or computer. If you have a computer managed by Lynn computerUniversity, Vonage should be available on your PC or laptop. is already installed. Below you will find instructions to set up and use Vonage on your mobile phone or personal computer.
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When you use the Vonage app in on your mobile phone or personal computer, your personal phone number is not disclosed to callers, their . Their caller ID will display your Lynn phone number instead. |
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Zoom is a cloud communications service that allows you to meet, chat, and place business calls inside and outside Lynn University. Faculty and staff can use Zoom for online meetings, video conferencing, and team collaboration. Staff can use Zoom to organize group or department meetings, and faculty can use the application for office hours or synchronous online classes/presentations.
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If you use Windows on your personal computer, you may be able to use Microsoft Remote Desktop to access Lynn resources. Several applications on campus are not available on in the cloud (Jenzabar, Powerfaids, Raisers Edge, Perceptive Content, department drives). In order to To access those systems, you may use Microsoft Remote Desktop.
- Instructions on how to set setting up and sign in signing in to Remote Desktop using a PC.
- Instructions on how to set setting up and sign in signing in to Remote Desktop for Mac.
- Instructions on how to set setting up and sign in signing in to Remote Desktop Client (RD Client) for iOS.
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If you need to access cloud/online applications and services, you do not need to launch browsers inside your remote connection.. |
Virtual Private Network (VPN - available to selected staff)
A Virtual Private Network allows specific Lynn University remote workers to access technical resources. If you received a Lynn University laptop and require elevated access to computers, you may be eligible for VPN access pending VP approval. Please You may contact IT Support Services for eligibility or instructions to access your VPN.
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You can access all Microsoft products available at work (Word, Outlook, Excel, PowerPoint, One Note, Sharepoint, etc.) on your computer at home. Microsoft products are designed with collaboration in mind to allow effective to collaborate and facilitate remote work for individuals and groups. For more information, visit How can your team collaborate using Office 365.
To access Office 365 on in the cloud, go to :
- Browse to https://www.office.com/
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- Click Sign in
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- Enter your Lynn email address and password
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- If prompted, authenticate using your multi-factor authentication
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To keep your files available everywhere, make sure you save them on OneDrive. Microsoft |
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Teams allows groups to collaborate and keep all documentation and materials in one place.
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Virtu - Email Encryption
Lynn University IT provides email encryption through our partner Virtru. Email encryption is a secure method of transmitting information so only the intended recipient can read the contents of the message. This is what to process helps to ensure the confidentiality of the email and it protects the information from being stolen or accidentally accessed by unintended recipients.
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