Need Help?
- For instructions and how to documentation please visit our Knowledgebase at https://kb.lynn.edu/
- For non emergency services requests, visit our Service Desk tickets: LU Service Center
- Please send your emails to SupportServices@lynn.edu
- For any emergency requests or to schedule a service appointment call 561-237-7979 (x7979)
Our Walk-in desk at the First Floor Eugene M. and Christine E. Lynn Library will be closed until further notice. Our staff will be helping users remotely via Bomgard. If your device is not powering up or requires hardware replacement please make an appointment by calling the helpdesk at 561-237-7979 (x7979).
For Faculty & Staff
In case of an emergency, the ability to interact with employees and students in dispersed locations may become increasingly important. Lynn University Information Technology Department provides productivity tools to allow remote work and instruction. Most of these resources may require some degree of preparation. On this page we compile a list of resources and instructions.
If you work with financial information, student records or other confidential information, please make sure you protect data, files and email messages. Do not send any sensitive data via email nor download sensitive data or reports to your personal computer.
Update your Emergency Contact Information
Make sure that your emergency contact information is up to date in case you need to be contacted at home. Instructions to update your emergency contact information.
Telephone, Call Forwarding and Voicemail
Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off campus.
Vonage
Vonage is Lynn University VOIP cloud solution. All department phones have been migrated to Vonage and phone calls can be answered in your mobile phone or computer. If you have a Lynn laptop, Vonage should be available in your computer. Below you will find instructions to setup Vonage on your mobile phone or personal computer.
- Install Vonage mobile app https://businesssupport.vonage.com/articles/answer/Vonage-Business-Cloud-App
- Install Vonage in your home computer ( PC instructions, Mac Instructions) https://businesssupport.vonage.com/articles/answer/Vonage-DesktopConnect-for-Business-24822
- Forwarding - Call forwarding instructions can be viewed on https://businesssupport.vonage.com/articles/answer/Call-Forwarding-24813
- Voice mail - Voice mail instructions can be found on https://businesssupport.vonage.com/articles/answer/Voicemail-994
When you use the Vonage app in your mobile phone, your personal phone number is not disclosed to callers, their caller ID will display your Lynn phone number instead.
Video Conferencing and Chat Rooms
Amazon Chime
Amazon Chime is a cloud communications service that lets you meet, chat, and place business calls inside and outside Lynn University. Faculty and staff can use Amazon chime for online meetings, video conferencing and team collaboration.
Remote Desktop
Several applications on campus are not available on the cloud (Jenzabar, Powerfaids, Raisers Edge, Perceptive Content, department drives). In order to access those systems, you must use Microsoft Remote Desktop.
Collaboration tools
Microsoft Office 365
Your H drive may not be available to you if you use your personal computer or a laptop without VPN connection. Make sure you have any working documents available on OneDrive or Sharepoint.