Helpful links

• Student step-by-step guide
• Parent step-by-step guide to setup your Workday account
• Parent step-by-step guide to navigate Workday 

Student Questions

• I’m on the Contacts tab of my profile, but I don’t see a Friends & Family tab. Where is it?
  

  If you are a student worker, you are likely viewing the contacts tab on your worker profile. Friends & Family tab is only on the student profile.
  To switch profiles, click the Summary tab in the blue sidebar. Then click your name under the Student heading.
  
  

• I added someone to my Friends and Family, but don’t see an option to Manage Third-Party Permissions for that person.
  You forgot to check the “Is third party user” box when adding this person.
  To go back and check the box, click Actions on the person, then click Edit Friends and Family. Check the Is Third Party User box, then submit. Manage permissions should
  now appear on the Actions menu for this person.
  
  
• Multiple students/linked accounts: My sibling already added our parent. Will our parent be able to see my information too?
  Yes. You as the second (or additional) student should complete the same steps to add your parent as a third-party user. Use exactly the same name and email address that the
  first student used. After you (the additional student) complete the “manage permissions” step, Workday will prompt you to review and approve linking the accounts together. Your
  parent can now access both students using the same login. Each student sets the access your parent sees.
  For step-by-step instructions, see  step-by-step guide under section "For Parent/Proxy with multiple students at Lynn" 
  
• Can I change or remove the access I gave someone?
  Yes. Go back to your Friends and Family tab under Contacts and click the Actions button next to their name. For more detailed instructions, see  step-by-step guide under section 
  Edit or Delete Emergency/Third Party Contact

Parent Questions

• My student added me, but I did not receive email with username and password.
  First, check your email spam folder to make sure the email is not there. You should receive two emails from lynn@myworkday.com
  Make sure the student has completed both of their steps:
  • Did the student check “is third party box” when adding as friends and family?
  • Did the student complete the “manage permissions” step? (This is what triggers Workday to send the email with username and password.)

Ask the student to follow the steps from document "How to Add Emergency Contacts and Third Party Proxy Access"

Make sure the student used the correct email address. If there is a typo, the student should remove you from Friends and Family, and
then redo the process (add to Friends and Family with the correct address, then manage permissions.) This will trigger the creation of a new account with the
correct email address.

• How can I reset my password?
  If you forget your password, use the Forgot Password link on the login screen, enter your username and the email used with your account, and you will receive an email with instructions at that address. Your username is Firstname.LastName.  Click here for instructions to reset password. 
  
  
• What if I have a new email address?
  Your student needs to edit his Friends and Family contact. They need to uncheck Is Third-Party in the current contact, then ADD A NEW CONTACT USING THE NEW EMAIL. 
  Do not Delete Email address. Once email address is deleted it cannot be reused.
  
  
• Can Third Party use the Workday App?:  
  
  • The Workday app is not available for third party users.
  • Third party always uses the link received in initial access email via any browser. 
    
    
• Can Parents complete onboarding items for students?
  No.  Onboarding tasks are launched into the student records and are not available to Parents in the parent portal.  Students must log into Workday and complete onboarding every term.  Follow the New Student Onboarding Guide or  the Returning Student Onboarding Guide as needed.

• Parents Who Use Workday at Other Organizations:
  Use a private/incognito browser window so that you can log into Workday with your Lynn credentials. 
  
  
• When I try to view my student’s information (bill/financial aid/grades/schedule) nothing is there/it says I don’t have permission.
  All parent/third-party users see the same list of options in the Academics and Finances for Third-Party apps in Workday. If you try to use these options and the student has not
  given you access to that particular information, Workday will tell you that you do not have access
  
  
• How do I view my student's financial statement?
  This is in the Workday Finances for Third Party app. You also receive overdue notices at the email address your student entered for you.
  
  
• How do I view my student's grades?
  When students grant you access to view grades, they will be available under Academics for Third Party.  You will be available to access only final grades after they are posted.  
  
  
• How do I pay the bill?
  If the student granted you access, this is in the Workday Finances for Third Party app.
  
  
• Can I use 2 or more bank accounts to pay the bill?
  Yes, Transact/ Cashnet allows that.
  
  
• How do I view student grades?
  If the student granted you access, the Workday Academics for Third Party app has View Grades.
  
  
• When can I view the grades?
  Please check the Registrar's calendar for the grade submissions deadline. You should be able to view the grades within 2 business days of the deadline.
  
  Need help? Students must open a ticket in our support site . Please provide student name and third party name when contacting the IT Service Desk.