NEVER delete a contact email and re-add, or delete a contact and re-add using previous email. Email address is the unique identifier for a proxy and cannot be changed or removed/re-added. If this has been done the only solution is to create a new contact with a different email. |
If you are a student worker, you are likely viewing the contacts tab on your worker profile. Friends & Family tab is only on the student profile.
To switch profiles, click the Summary tab in the blue sidebar. Then click your name under the Student heading.
Ask the student to follow the steps from document "How to Add Emergency Contacts and Third Party Proxy Access"
Make sure the student used the correct email address. If there is a typo, the student should remove you from Friends and Family, and
then redo the process (add to Friends and Family with the correct address, then manage permissions.) This will trigger the creation of a new account with the
correct email address.