After going live with Azure MFA on January 6, 2022, we have discovered a policy that is affecting the Apple Mail and Calendar apps. In order to resolve this issue, please follow the instructions below.
Use these instructions when setting up your Lynn Exchange Account on your iOS device.
Please note, this change has not affected the functionality of the Desktop or Outlook apps.
Step-by-step guide
Instruction for users on how to add Lynn University Exchange Account:
- On your iOS device
Go to Settings, Scroll Down to Mail
If you do not have mail, you can also choose calendar
Select Accounts
Select Add Account
Select Microsoft Exchange
Type in your Lynn Email address
- Do not change the description, leave it as "Exchange"
Press Next
Select Sign-In - *DO NOT CHOOSE "MANUAL"*
Sign in with Lynn SSO screen.
Approve Microsoft Authenticator push, when prompted (may occur twice)
Select Approve
Select Save to finish
After following these steps, allow approximately 15 minutes for your email and calendar to populate.
If you continue to have issues, please click on this link and open an IT issue - https://services.lynn.edu/servicedesk/customer/portal/4/create/235.
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