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- Confirm you have the upgrade available in Self Service
- If the upgrade does not appear after logging in to Self Service and browsing to macOS Updates, please open a macOS update issue at the Lynn University Service Center
- Back up any data you have saved locally (It is recommended to use your Lynn University OneDrive device).
- Connect your device to a power source for the entire upgrade.
- Do not plan to relocate or use your device during this upgrade.
- Connect your device to the network using a hardwired connection (Ethernet cables can be requested from IT Support Services).
- It is not recommended to perform this upgrade over a wireless connection.
- If you are performing this upgrade on a MacBook Pro and not a desktop iMac, do not close the clam shell until the upgrade has completed.
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!!!Please note!!! There are some known issues with this upgrade from Self Service that are not consistent nor predictable. The anticipated time for completion of this upgrade is approximately 45 minutes. If you attempt the upgrade from Self Service and it has taken more than one hour to complete, please open a macOS Upgrade issue in the Lynn University Service Center detailing the issue you are experiencing. If you are not able to open an issue, please email us at supportservices@lynn.edu or call us at 561.237.7979 and choose option 3. |
Step-by-step guide
Please be sure to back up any files saved locally on your device prior to performing this upgrade!
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