How To: Upgrading to Catalina (End User)

Use this document when upgrading an end user device to macOS Catalina 10.15

Step-by-step guide

1. Ensure that 
2. Open a Spotlight Search by clicking the magnifying glass located in the top right corner of the screen.
   
   Spotlight Search Location
3. Enter Self Service into the search and hit enter to launch the app.
   
   Self Service Spotlight Search
   
   
4. Click macOS Updates under the Bookmarks section on the left.
   
   macOS Updates within Self Service
   
   
5. Click Install on the Install macOS Catalina option.
   
   Install Catalina option in Self Service
   
   

6. Once the Install button has been hit you will be prompt with the following window.
   
   

   Installation Warning

   If you have not backed up your information, please close/cancel this upgrade and return to it after you backup your data. This will restart your computer in 4-5 minutes and any unsaved data will be lost. It is advised you run this upgrade at the end of the day as it may take 30-40 minutes to complete.

   
   
   Catalina Installation Prompt
   
   

7. Once you are confident that your information is securely back up, click Install to begin the macOS Catalina Installation.
   
   

   Log In

   Your machine may ask you to log in and then begin to update again. This will not happen for every user.

8. Once the macOS Catalina installation is complete, you will be able to log into the machine and begin using it.
   
   

   Relocated Items

   After the installation there will be a shortcut folder on your desktop called "Relocated Items". This folder can be moved to the trash.