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titleI am using a Lynn owned computer at home, how do I get the Zoom desktop app installed on this computer?

For those of you working from home, the easiest way to acquire the Zoom desktop app is by going to Zoom.lynn.edu and click on Download Client at the bottom of the page. From the Download center, select the correct download for your device. 

The three downloads you are most likely to use are:

  • Zoom Client for Meetings -
    • This is the most commonly used app for desktop computers
  • Zoom Plugin for Microsoft Outlook 
    • IT will be push this plugin from the back end
      • If you do not see the Zoom meeting when creating a meeting invitation through Outlook, please contact IT by opening a Zoom issue at the Lynn University Service Center
    • In order to use this plugin you must:
      • login when prompted from Outlook
      • the Zoom Client for Meetings desktop app must be installed
      • the Zoom Client for Meetings desktop app must be open
      • you must be logged into the Zoom Client for Meetings desktop app with the same account
  • Zoom Client Plugin for Sharing iPhone/iPad is useful for those that plan to utilize an Apple iOS device during their meeting to present or use as a whiteboard


Info
titlePlease note*

the Zoom Client for Meetings desktop app will be pushed to computers on campus when we return to campus. 



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titleHow do I get the Zoom app for IOS?

The IT support service team has created a Jamf package. Zoom app will be automatically pushed to all iPads and iPhones 


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titleHow do I get the Zoom desktop app for Mac?

The IT support service team has created a Jamf package. Please use the Service Center to install the Zoom app.


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titleI am working from home on my own computer, can I install Zoom on my personal device?

Yes, you may install Zoom on your personal devices and use your Lynn Zoom account.


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titleI have a paid Zoom Pro account, do I need to join Lynn's central Zoom organization?
No, you can continue to use your paid account 


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titleI have an existing Zoom account, how do I merge my personal Zoom account with my Lynn account?
Please use first login instructions to ensure your personal account is merged 


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titleI have an existing Zoom account, will I need to recreate my future ZOOM meetings after merging my account with Lynn's central Zoom organization?
No. When you migrate your existing account your scheduled meetings come with your account.


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titleI am a student and I am getting a message about a 40-minute time limit. What should I do?

By default, students are issued a Zoom Basic license. Students should open an IT support service request ticket to get their Zoom account upgraded to avoid this limitation.  


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titleI have an event planned and the number of expected attendees exceeds the 300 person limit included with my Zoom Business license. What do I do?
Lynn has a limited number of webinar licenses for events of up to 1000 participants. These licenses are assigned upon request and should be requested prior to scheduling your event to ensure availability. These licenses are shared among all the entire campus and have limited availability. Following your event, the license will be unassigned from from your profile and will need to be requested again for future events. 


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titleThere are several meeting apps available on my computer. Which one should I be using?

Zoom is the preferred choice for meetings, chat and collaboration with other Lynn employees and students.

Microsft Teams offers similar functionality and integrates nicely with the Office 365 suite of applications. 

Vonage for Business is best used for inbound and out bound phone calls and can be used to send and receive text messages to mobile devices. 

Skype for Business and Amazon Chime will be retired from our catalog of supported applications. It is recommend to end any recurring meetings and replace them by creating new recurring meetings in Zoom. 


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titleWhen will you remove Skype for Business and Amazon Chime from my computer?
Skype for Business and Amazon Chime will be removed from the campus computers when employees return to campus. It is recommend to end any recurring meetings and replace them by creating new recurring meetings in Zoom. Any other meetings that have been scheduled using Skype for Business and Amazon Chime after September 1, 2020 should be canceled and a new meeting invitation sent using Zoom.


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titleWill there be limits on who can use Zoom?
A license is available to all faculty, staff, or student with a Lynn University email address and password. Single Sign-on is used to authenticate users.


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titleDo I need a Zoom account to be a participant in virtual class or a meeting?
If someone invites you to their Zoom meeting, you can join as a participant without creating an account. However, you will need an account to host your own Zoom meeting.