Need Help?
- For instructions and how-to documentation, please visit our Knowledgebase at https://kb.lynn.edu/
- For non-emergency services requests, visit our Service Desk tickets: LU Service Center
- Please send your emails to SupportServices@lynn.edu
- For any emergency requests or to schedule a service appointment call 561-237-7979 (x7979)
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- , contact IT Support Services
- Open a request - Lynn University Service Center - IT Suppot
- Call Monday - Friday 8 AM - 5 PM - 561-237-7979 (x7979)
- email supportservices@lynn.edu
Faculty & Staff
In case of an emergency, the ability to interact with employees and students in dispersed locations may become increasingly important. Lynn University Information Technology Department Department provides productivity tools to allow remote work and instruction. Most of these resources may require some degree of preparation. On this page, we compile a compile a list of resources and instructionsHow-to guides.
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If you work with financial information, student records, or other confidential information, please make sure you protect data, files, and email messages. Do not send any sensitive data via regular email nor download sensitive data or reports to your personal computer. If you need to communicate sensitive information via email, see Virtu instructions for email encryption at the end of this page. |
Update your Emergency Contact Information
Make sure that Be prepared for emergencies by making sure to update your emergency contact information on myLynn is up to date in case you need to be contacted at home. Instructions on myLynn. Click the link for instructions to update your emergency contact information.
Multi-Factor
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Authentication
Multi-factor authentication DUO comprehensive security solution confirms the identities of Lynn University users with multi-factor authentication before granting access to applications. You will need DUO verification multi-factor authentication to use Remote Desktop and VPN and Microsoft Office 365. Azure Multi-Factor Authentication to use Microsoft Office365. For more information on DUO, multi-factor authentication, please refer to these resources:
- DUO - log into myLynn
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- and visit the DUO page on the Help tab.
- Microsoft Azure - Configure Student Office365 Multi-Factor Authentication Registration Instructions
Telephone, Call Forwarding and Voicemail
Call forwarding allows you to forward calls from your office telephone to another telephone, such as your home phone or cell phone. You can also check your office voicemail from off-campus.
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Zoom Phone
Vonage Zoom is the Lynn University VOIP cloud solution. All department phones have been migrated to Vonage and phone calls can be answered in your You can answer Zoom phone calls on your Polycom desk phone, mobile phone or computer. If you have a computer managed by Lynn computer, Vonage should be available in your PC or laptop. Below you will find instructions to setup and use Vonage University, the Zoom Phone app is already installed. Instructions to set up and use Zoom Phone on your mobile phone or personal computer .
- Instructions to install Vonage mobile app
- Instructions to install Vonage in your home computer ( PC and Mac )
- Call Forwarding instructions
- Voice mail instructions
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can be found here. When you use the
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Zoom Phone app
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on your mobile phone or personal computer, your personal phone number is not disclosed to callers
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. Their caller ID will display your Lynn phone number instead.
Video Conferencing and Chat Rooms
Amazon Chime
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Zoom Web Conferencing is a cloud communications service
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available for both faculty and staff at Lynn University. This platform offers a range of features that make it convenient and effective for various purposes. Faculty can utilize Zoom for conducting online meetings, video conferencing
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, and collaborating with teams. Moreover, it serves as a valuable tool for organizing office hours or delivering synchronous online classes and presentations. Similarly, staff members can rely on Zoom to arrange and manage group or department meetings efficiently. With its user-friendly interface and reliable communication capabilities, Zoom Web Conferencing greatly enhances the virtual communication experience for the Lynn University community.
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- Amazon Chime How To Videos (including step by step how to setup an online class meeting)
- Create your Amazon Chime Account
- Launch Instant Meeting with Chime
Remote Desktop
If you use Windows on your personal computer, you may be able to use Microsoft Remote Desktop to access Lynn resources. Several applications on campus are not available on in the cloud (Jenzabar, Powerfaids, Raisers Edge, Perceptive Content, department drives). In order to To access those systems, you may use Microsoft Remote Desktop.
- Instructions how to set on setting up and sign into Remote Desktop using signing in to Remote Desktop using a PC.
- Instructions how to set on setting up and sign into signing in to Remote Desktop for Mac.
- Instructions how to set on setting up and sign into signing in to Remote Desktop Client (RD Client) for iOS.
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If you need to access cloud/online applications and services, you do not need to launch browsers inside your remote connection. |
Virtual Private Network (VPN - available to selected staff)
A Virtual Private Network allow allows specific Lynn University remote workers to access technical resources. If you received a Lynn University laptop and require elevated access to computers, you may be eligible for VPN access pending VP approval. Please contact support services You may contact IT Support Services for eligibility or instructions to access your VPN.
Microsoft Office 365
You can access all Microsoft products available at work (Word, Outlook, Excel, Power PointPowerPoint, One Note, Sharepoint, etc.) in on your computer at home. Microsoft products are designed with collaboration in mind to allow effective to collaborate and facilitate remote work for individuals and groups. For more information, visit How can your team collaborate using Office 365.
To access Office 365 on in the cloud, go to :
- Browse to https://www.office.com/
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- Click Sign in
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- Enter your Lynn email address and password
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- If prompted, authenticate using your multi-factor authentication method
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To keep your files available everywhere, make sure you save them on OneDrive. Microsoft |
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Teams allows groups to collaborate and keep all documentation and materials in one place.
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Your H drive may not be available to you if you use your personal computer or a laptop without VPN connection. Make sure you have any working documents available on OneDrive or Sharepoint. Please save all your work related documents in OneDrive instead of your personal computer. |
Virtu - Email Encryption
Lynn University IT provides email encryption through our partner Virtru. Email encryption is a secure method of transmitting information so only the intended recipient can read the contents of the message. This is what to process helps to ensure the confidentiality of the email and it protects the information from being stolen or accidentally accessed by unintended recipients.
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