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Requirement:

 If you are not on campus you will be prompted to authenticate using DUO. Prior to using Remote Desktop you will need DUO authentication setup.

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1. On our windows search, type Remote desktop
   
   
   
2. Select Remote Desktop Connection. 
   
   
   
   
3. On computer, enter the exact name displayed on the picture:
   
   
   
4. For computer, enter the following  without spaces:
   
   
   
   
5. Enter your Lynn Credentials (DO NOT CLICK CONNECT YET)
6. Under Show Options on the lower left, select the display tab and select the resolution you wish to use 
    If you wish to use multiple display, check the box for use all of my displays
   
   
   
   
   
   
7. If you wish to use devices such as  drives or printers that are connected to your computer select the local resources tab and click more and check the boxes for the devices you wish to access via Remote
   
   
   
   
   
8. Click Connect 
   
   
   
9. *To exit or close Remote Desktop, click on the Windows star icon next to search  and go to the top left of the screen.
   
   
   
10. Click on the person      icon next to your name (top left) and choose Sign out.
    
    

Step-by-step guide (MacOS)

1. Launch the Self Service application Image Modified . Self Service can be found in Finder under Applications or Launchpad.Image Modified
   
   
   
2. In Self Service, you can search in the top left corner for Remote Desktop and install the most recent version of the application . 
   
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3. Once Remote Desktop is installed, open the application and go to the plus + sign in the top left hand area and click on "Add PC".
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4. Add PC will bring up a new window, where it says PC Name you will enter the following  without spaces:
   
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5. Friendly name is optional, but you can put your name if you would like ex: jsmith or jsmithsRemoteDesktop. You can leave it blank. 
   
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6. Click Add and it will bring you back to the main window. Double-click on the "PC" you just created, and it will prompt you to log in.
7. Log in with your Lynn credentials, and knights\ is required before your username. Make sure it is a backslash. A forward slash will not work.
   
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Step-by-step guide (iOS)

1. Locate and tap on the Self Service application. Image Modified
   
   
   
2. In Self Service, you can scroll to or search in the bottom right corner for Microsoft Remote Desktop and install the application. 
   
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3. Once Remote Desktop is installed, open the application and go to the plus + sign in the top right corner and tap on "Add PC".
   
   
   
4. Add PC will bring up a new window, where it says PC Name you will enter the following without spaces:
   
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5. Friendly name is optional, but you can put your name if you would like ex: jsmith or jsmithsRemoteDesktop. You can leave it blank. 
   
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6. Tap Save and it will bring you back to the main window. Tap on the "PC" you just created, and it will prompt you to log in.
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7. Log in with your Lynn credentials, and knights\ is required before your username. Make sure it is a backslash ( \ ). A forward slash ( / )will not work.
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8. To exit or close Remote Desktop, tap on the Remote Desktop icon Image Modified and "Disconnect All PCs" Image Modified