How to login

• Navigate to MyLynn.  Sign in with your MyLynn email address and password.
• In the left menu pane, scroll down and click on "LU Service Center".

How to create an issue

• Once on the main LU Service Center page, there are a number of options
  • If you need to book an appointment to visit the IT customer service desk, click the link.
  • For Canvas-specific issues, click on the link to be re-directed to the Canvas support page.
  • For Workday-specific issues, click on the link to be re-directed to a Workday issue entry page.
  • For an issue (Something broken, error, not working and needs to be fixed), click the link to begin a new ticket.
  • For a request (I need something that is not broken or not working), click the link to begin a new ticket.
  • For a Zoom issue, click on the link to begin a new ticket.
  • For a Vonage issue, click on the link to begin a new ticket.
  • For an MFA Authentication issue, click on the link to begin a new ticket.

Error or Broken or Not Working (Incident)

How to update or respond within the issue