Description

The Information Technology Department (ITD) strives to provide an information environment that gives the University a strong foundation for meeting the diverse needs of departments and individuals. Software support is a critical part of our information environment. In this section you will find a list of computer software that works well at Lynn University, and the level of support provided by ITD.

Software & Support Levels

To help you understand how well certain software fits at Lynn University, we have identified support levels for software on desktop computers, laptops and iPads. These levels range from extensive support for software that works well and is used by the broadest campus constituencies (baseline), to innovative software, which may only be used by a single individual.

• Baseline – Fully supported by ITD, and supplied on Lynn devices.
• Specialty – Academic or administrative software required for curriculum or operations. Varying levels of support offered by specialists.
• Evaluation – Software being considered for use in courses or operations. Support is by specialists and may be limited due to time constraints.
• Best effort - For all other software, ITD staff will make a reasonable attempt to help, but makes no guarantees about a successful resolution.

Additional information on support for web services, and administrative software applications can be found in the ITD Service Catalog under Business Applications and Enterprise Software.

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