Beyond Trust Website for Lynn University - help.lynn.edu

• Direct end-users here to remotely assist them.

• Locate the name of the technician and click it.

• This will initiate a download

• Double-click the downloaded file
• Open the “Double-click to start support session” icon

A chat window will appear and the technician should open the conversation.

• The technician will prompt the user to share their computer screen and control during the session, and the end-user simply has to click Accept.

• Once the session has finished, the end-user will exit out of the chat window and this screen will appear with a survey and other information.