The Lynn University Service Center portal is a one stop support service tool to request and track technology related help and services in the following categories:
Check the portal to see if there is an announcement on this page for any Known Errors or Downtime. |
Click the "Error or Broken or Not Working?" Link.
Field | Options | Instruction |
Ticket Title | n/a | Type a description of the issue, including the application/hardware name and the error message or issue. Entering text might search the knowledge base for related articles. |
Is this ticket for you? | Yes/No | Select if the incident is for you or someone else. |
*Affected Person | n/a | Enter the name of the user affected. |
IT Impact | Individual, Multiple Individuals, Multiple Groups, University Wide | Who is affected by this incident? |
IT Urgency | Work Not Affected, Work Degraded, Work Blocked | How is this incident affecting your work? |
Description | n/a | Detail how the incident may have occurred. Input the steps that were taken re-create the incident if possible. Include error message text. |
Attachment | n/a | Attach screenshots if possible showing the issue. |
Preferred Contact Method | Phone, Text, Email | Select another contact method outside of commenting on this incident in the Lynn University Service Center. |
*Preferred Phone Number | n/a | Phone Number for the agent to reach the affected person. |
*Preferred Email | n/a | Email for the agent to reach the affected person. |
Field | Options | Instruction |
Ticket Title | n/a | Input a summary of what you are requesting (Ex. Software access, a new laptop). |
Is this ticket for you? | Yes/No | Select if the request is for you or someone else. |
*Affected Person | n/a | Enter the name of the user affected. |
Description | n/a | Enter a description for the item that you are requesting. |
Attachment | n/a | Please attach a relevant document such as a screenshot of an item you would like or the relevant purchase order. |
Preferred Contact Method | Phone, Text, Email | Select another contact method outside of commenting on this incident in the Lynn University Service Center. |
*Preferred Phone Number | n/a | Phone Number for the agent to reach the affected person. |
*Preferred Email | n/a | Email for the agent to reach the affected person. |
To access your request in this portal, click on the Requests oval next to your name on the portal page.
To Cancel: Click the cancelled link to cancel the incident or request.
Comment on this issue with an agent if needed.
Attachments: You can add attachments with the paperclip.
Click on the video for detail instructions on raising a request.
Related articles appear here based on the labels you select. Click to edit the macro and add or change labels.
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