This document will detail the steps of enabling or disabling incoming calls from an assigned Call Queue in Zoom

*The call queue admin or IT network admin will need to add users to the Call Queue

Zoom Web Portal

• Go to https://lynn-edu.zoom.us or zoom.lynn.edu.
• Click on the Phone option in the left column.
  • 
• Scroll down to the Memberships section.
• You can toggle on and off whether you receive calls from your assigned Call Queues here. 
  • It will automatically save the changes and a green box will appear at the top that says "Updated Successfully".
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Zoom Desktop Application

• Open your Zoom desktop application.
  • If you're not already logged in, log in using SSO and type in lynn-edu.  Then enter your Lynn email address and password.
  • Click on your profile picture in the top-right corner.  
    • 
  • Click on the "Receive Queue Calls" option and you can toggle on and off calls from assigned Call Queues.
    • 

Zoom Mobile Application

• Open the Zoom Mobile Application
  • If you're not already logged in, log in using SSO and type in lynn-edu.  Then enter your Lynn email address and password.
  • Click on the three dots in the bottom-right corner of the screen to access the settings.
    • 
  • Click on the Phone option to view Phone-specific settings.
    • You can toggle on and off the Receive Queue Calls for assigned Call Queues.
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