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Welcome to Lynn! Verbiage TBD by employee services

Table of Contents

Step 1: Complete onboarding network account steps

Overview

Onboarding your network account means the following:

  1. Set the following password recovery options:  
    • Set 3 security password recovery questions as a password recovery option
    • Set/Confirm your personal email address as a password recovery option
    • Set/Confirm your mobile number as a password recovery option
  2. Set your password
  3. Enable your account

Complete the steps below to onboard your network account

  1. Find the Onboarding email (see image below).
    1. This should have been communicated to your personal email address from your hiring manager.  
    2. Check your spam or junk folders just in case you don't see it in your main inbox


  2. Complete the steps to onboard your network account
    1. Follow the instructions in the email by clicking on the Lynn University Onboarding Site Link or you can open up any browser and enter https://onboarding.lynn.edu.  
    2. Please keep the Onboarding email or information ready, as you will need it for the steps below.


      Onboarding setup page



    3. Enter your ID number from the email. It is typically a number from 5 - 8 digits long. Then click ‘Next’


    4. Here you will need to enter the pin code and username provided in the email.  Then click ‘Next’
      Enter pincode and username window

    5. This page requires you to enter a required personal email address and an optional mobile phone number in the US. This information will be stored in our automated password reset system. Then click ‘Next
      Password reset window

    6. The next two pages will look very similar and require you to select security questions and provide answers. This information will be stored in our self-service reset password management system (SSRPM) should you need to reset your password in the future. Click ‘Next’ when you have filled out both pages.
      Questions and answers window

    7. This next page allows you to set your account password for the first time. Please make sure to follow the password requirements listed on this page. All of the red X’s must be green check marks for you to be able to successfully set your password. Then click ‘Change’
      Enter new password window

    8. At this point, you have now successfully Activated your network account and finished the Onboarding process. Please remember both your Username and your Lynn Email Address, as these are what you will use to access the myLynn portal and other online resources. If you click ‘OK’ you will be taken back to the home page for Onboarding. You can close this browser window.
      Onboarding completed message

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Step 2: Register two separate devices for two-factor authentication with DUO

Overview

Now that you have completed Step 1: Complete onboarding network account steps,  there is one more step that you need to do before you can access your email.  In an effort to protect your email and the university's data we have implemented two-factor authentication and require it for all employees who are accessing their Lynn email from off-campus.  Two-factor authentication is an extra layer of security designed to ensure that you're the only person who can access your account, even if someone else knows your password.

Before you complete this step, read below:

  • Please wait a full 24 hours from the time that your manager received the onboarding email from Employee Services before you attempt the following steps.   

Complete the steps below register, at a minimum, three separate methods for two-factor authentication 

This is one of the most important steps.  If you don't complete this step you'll not be able to access email, remotely.  We recommend you register a minimum of three methods in DUO. Duo Push, Cell SMS, and Desk Line. If you register only one method, for example, the DUO Push app on your cell phone or your cell phone number for SMS, you will be locked out of your account. If you lose or replace your cell phone, the only way to regain access to your account is to contact IT Support Services.   

Click the link below for more instructions on how to register in DUO. 


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Step 3: Important information regarding accessing the resources below

Now that you have completed steps 1 and 2 above, there is some important information that you need to know regarding accessing the resources below soon after the above steps are completed.  See below.  

Canvas - Important Information!

Please wait a full 24 hours from the time that your manager received the onboarding email before you try and log in to canvas with your email address.

  • Adjuncts and faculty will be able to log into Canvas once they complete Step 1: Complete onboarding network account steps.
  • However, adjuncts and faculty will NOT be assigned any courses in Canvas until Academic Affairs completes their steps.  Typically Academic Affairs assigns the courses within two weeks of the course start date.  
  • If you are an adjunct or a faculty member and you do not see the courses you expect in Canvas and it is two weeks or less before your class start date, please contact Academic Affairs.

Click the link below for more instructions on how to access Canvas

MyLynn - Important Information!

  • Please wait a full 24 hours from the time that your manager received the onboarding email before you try and log in to myLynn with your network account email address and password. 
  • Your manager will receive the onboarding email directly from Employee Services. 
  • If your manager has not received an onboarding email before your start date, your manager should contact Employee Services. 

Click Here for more instructions on how to access myLynn

Workday - Important Information!

How to log into workday as a pre-employee (before your official hire date)?

During the pre-employee phase, you would have received two separate automated emails from the workday system to your personal email address that was provided to Employee Services. 

  1. After clicking on the workday website link, there will be two options on the screen to log in.  Pre-Employees (an employee that is logging into workday before their official hire date) will use the Native Workday Login button on the home page.
  2. Upon the first login, you would have been prompted to set a few challenge response questions
  • These workday challenge questions are temporary and are only used in the event that you forget your password during the pre-employee phase of the hiring process.
  • Do not confuse these with your onboarding password recovery questions that you set in Step 1: Complete onboarding network account steps

You'll use the username and password combination and the Native Workday Login button on the home page to log into workday to upload all the documents necessary for Employee Services and the hiring process. You will continue to use this username and password combination and option to login into workday until your hire date.   

How to log into workday as an employee (on or after your official hire date)

On your hire date or after your hire date your workday username, your workday password, and the button that you click to log in on the home page all change.  Read on below for more details.

  • You will use the Lynn Account option on the Workday Login Page https://wd5.myworkday.com/lynn/login.htmld
  • You will use your Lynn email address as the username. i.e.  jdoe@lynn.edu
  • You will use the password that you set in Step 1 Complete onboarding network account steps 


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Step 4: Helpful information for the most common resources

Lynn University Knowledge Base 

The Lynn University Knowledge Base is a resource for documents and instructions relating to Information-Technology programs and services.

How to access the KB


How to search the KB

  • Type in your search word(s) in the bar.  Options will appear as you type.  Select the one you would like to view.


How to navigate the KB

  • Using the menu in the left pane on the screen, select the category of programs/services that you would like to view.
  • Expand the category to view specific documents.

  • In the center pane, you can browse by first letter of the program/service you are looking for.
    • You can also see recently updated items.
    • This is also a good place to find links for how to contact IT support Services.


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Office 365 FAQs

How to login to Office365

  • Navigate to this link https://office365.com
  • Click Sign in at the top
  • Enter your Lynn email address and click Next.
  • When redirected to the Lynn Sign on page, enter your Lynn password and click Next.
    • If prompted, approve your Multi-factor authentication push notification.
  • You are now logged in to Office 365.


  • Another method is to log in through MyLynn.  Once logged in to MyLynn, click on the Student/Employee Email link on the left menu pane.

Resources available in Office365

*Based on Employee Type:  Outlook, OneDrive, MS Forms, Teams

  • To access all of the Office365 applications, click on the 9-dot box at the top-left corner.
  • If you do not see your app, click on "All Apps" to see them all.
  • Select the app you wish to open.  It will appear in a new tab.

  • Some of the apps available to all Employees include (Click on name of application for training resources)
    • Outlook - Application for accessing University email account.
    • OneDrive - Application for cloud-based file storage and sharing functionality
    • Word - Application for creating documents
    • Excel - Application for creating spreadsheets
    • PowerPoint - Application for creating presentations
    • OneNote - Application for creating notes
    • SharePoint - Application for creating shared spaces for groups
    • Teams - Application for working with teams (Instant Messaging, Video Meetings, Shift Schedules)
    • Forms - Application for creating fillable forms to share
    • Bookings - Application for creating a site for users to book appointment/services

How to request additional resources, access, etc.

  • To request additional resources and access, please put in a ticket in the LU Service Center.
  • Or contact IT Support Services at 561-237-7979.

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Lynn University Services Center FAQs

How to login

  • Navigate to MyLynn.  Sign in with your MyLynn email address and password.
  • In the left menu pane, scroll down and click on "LU Service Center".

 

How to create an issue

  • Once on the main LU Service Center page, there are a number of options
    • If you need to book an appointment to visit the IT customer service desk, click the link.
    • For Canvas-specific issues, click on the link to be re-directed to the Canvas support page.
    • For Workday-specific issues, click on the link to be re-directed to a Workday issue entry page.
    • For an issue (Something broken, error, not working and needs to be fixed), click the link to begin a new ticket.
    • For a request (I need something that is not broken or not working), click the link to begin a new ticket.
    • For a Zoom issue, click on the link to begin a new ticket.
    • For an MFA Authentication issue, click on the link to begin a new ticket.


Error or Broken or Not Working (Incident)

*Also for Zoom and MFA Authentication Issue

  • Enter a title for your ticket
  • If the ticket is for yourself, enter Yes.  If you are reporting the ticket for someone else, select No and find their name by typing in and searching.
  • Make a selection for how many users are affected by the issue you are reporting (Individual, Multiple Individuals, Multiple Groups)
  • Make a selection for how this issue is affecting your work (Work Not Affected, Work Degraded, Work Blocked)
  • Type a description of your issue.  Be sure to include as much detail as possible, including any troubleshooting steps you may have taken already.
  • If you would like to attach a screenshot of the issue, you can do that by dragging the file in or clicking Browse to locate and attach the file.
  • Please select a Preferred Contact Method so that IT Support Services may contact you with further details (Email or Phone).
  • When finished, click Create.


I Need Something (Service Request)
  • Enter a title for your ticket
  • If the ticket is for yourself, enter Yes.  If you are reporting the ticket for someone else, select No and find their name by typing in and searching.
  • Type a description of your issue.  Be sure to include as much detail as possible, including any troubleshooting steps you may have taken already.
  • If you would like to attach a screenshot of the issue, you can do that by dragging the file in or clicking Browse to locate and attach the file.
  • Please select a Preferred Contact Method so that IT Support Services may contact you with further details (Email or Phone).
  • When finished, click Create.

How to update or respond within the issue

  • For an issue you have already created, you can access it by clicking the link in the email confirmation you were sent, or by logging in to the Service Center portal and clicking on Requests at the upper-right corner.
  • You can send an additional message or see the status of your ticket here.



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Zoom

How to Log In Using the Zoom Application

  1. Download Zoom Client for Meetings desktop application
  2. Click on the Zoom download to initialize the installer for the Zoom Client for Meetings application
  3. Once the installation is complete and the application opens, click the Sign In button

4. Click the Sign In with SSO button

  

5. In the Sign In with SSO box, type lynn-edu and click Continue button

 

6. Enter your Lynn email address and password and click Sign in

    

7. Click the Launch Zoom button to open the Zoom Client for Meetings application

How to schedule a meeting through Microsoft Outlook

Creating a New Meeting

  • Open the Outlook desktop app and switch to calendar view.
  • In the Home tab, click New Meeting
  • Enter meeting details like the title, location, and guest list.
  • In the Meeting tab, click Add a Zoom Meeting.
  • Select your desired video, audio and meeting settings. Click Add Zoom Meeting to add Zoom join details to the meeting.

Viewing and Editing Meetings

  • Open the Outlook desktop app and switch to calendar view.
  • Double-click a Zoom meeting to display the meeting details.
  • Click Add a Zoom Meeting to display the Zoom meeting options.
  • Change your meeting options and click Update to apply the changes.
    Tip: Click Load default settings to load your default settings found in your Zoom web portal.

How to schedule a meeting through Microsoft Office 365

  • Open your Outlook web calendar and click New to create a new calendar event.
  • Enter meeting details like the title, location, and guest list.
  • Click the three dots in the top toolbar. You will see the Zoom sidebar open, prompting for your Zoom credentials.


  • Click Zoom
  • Click Add a Zoom Meeting
  • Sign into your Zoom account. If you are already signed into the Zoom web portal, it will log you in automatically.
    Note: The meeting settings will automatically populate with your default settings in your Zoom web portal.


Additional Zoom Resources

Help Center


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Remote Working Resources

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Additional resources available to Lynn University Employees and how to access/use them

  • Mango Languages

    • Mango Languages is an online language learning resource application/service offered by the Lynn library.

    • Please perform the following steps below to log in to Mango…

  • Grammarly

    • Grammarly is an online writing assistance tool offered by the Lynn Library
    • Please perform the following steps below to log in to Grammarly…
      • Navigate to this link https://www.grammarly.com/enterprise/signup

      • If you already have an account, log in using your email address and password.

        • If you have not created a Grammarly account yet, enter your information and click on the 'Sign Up' button.

        • The system will send you an email.  Open the email and click "Verify Email".

  • Adobe Creative Cloud

    • Adobe Creative Cloud is a suite of applications for multi-media content creation.
    • If you need access for business purposes, please contact your supervisor and have them initiate a request for you to be granted access to Adobe Creative Cloud.

  • Perkspot

    • Perkspot is an online discount program for Lynn employees.
    • Please perform the following steps to log in to Perkspot
      • Navigate to this link https://lynn.perkspot.com/login

      • If you already have an account, log in using your email address and password

        • If you have not created a Perkspot account yet, click the "Create Your Account" button.

        • Enter all information and click "Register".

  • Onthehub

    • Onthehub offers free and discounted software to Lynn Employees.
    • Please perform the following steps to log in to Onthehub
      • Navigate to this link https://lynn.onthehub.com
      • Select the software you would like and follow the instructions to purchase and download.

  • Flipster

    • Flipster allows Lynn University students, staff and faculty access to the Lynn Library digital magazine subscription service. The service allows access from any computer, laptop, or mobile device, as long as it is connected to the Internet.
    • Please perform the following steps to log in to Flipster
    • Navigate to this link https://lynn.onecampus.com/task/all/flipsterlynn
      • Log in using your network email address and password.

  • Global Protect Virtual Private Network (VPN)

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