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Ask the student to follow the steps from document "How to Add Emergency Contacts and Third Party Proxy Access"
Make sure the student used the correct email address. If there is a typo, the student should remove you from Friends and Family, and
then redo the process (add to Friends and Family with the correct address, then manage permissions.) This will trigger the creation of a new account with the
correct email address.
- How can I reset my password?
If you forget your password, use the Forgot Password link on the login screen, enter your username and the email used with your account, and you will receive an email with instructions at that address. Your username is Firstname.LastName. Click here for instructions to reset password. - What if I have a new email address?
Your student needs to edit his Friends and Family contact. They need to uncheck Is Third-Party in the current contact, then ADD A NEW CONTACT USING THE NEW EMAIL.
Do not Delete Email address. Once email address is deleted it cannot be reused. - Can Third Party use the Workday App?:
- The Workday app is not available for third party users.
- Third party always uses the link received in initial access email via any browser.
- Can Parents complete onboarding items for students?
No. Onboarding tasks are launched into the student records and are not available to Parents in the parent portal. Students must log into Workday and complete onboarding every term. Follow the New Student Onboarding Guide or the Returning Student Onboarding Guide as needed.
- Parents Who Use Workday at Other Organizations:
Use a private/incognito browser window so that you can log into Workday with your Lynn credentials. - When I try to view my student’s information (bill/financial aid/grades/schedule) nothing is there/it says I don’t have permission.
All parent/third-party users see the same list of options in the Academics and Finances for Third-Party apps in Workday. If you try to use these options and the student has not
given you access to that particular information, Workday will tell you that you do not have access - How do I view my student's financial statement?
This is in the Workday Finances for Third Party app. You also receive overdue notices at the email address your student entered for you. - How do I view my student's grades?
When students grant you access to view grades, they will be available under Academics for Third Party. You will be available to access only final grades after they are posted. - How do I pay the bill?
If the student granted you access, this is in the Workday Finances for Third Party app. - Can I use 2 or more bank accounts to pay the bill?
Yes, Transact/ Cashnet allows that. - How do I view student grades?
If the student granted you access, the Workday Academics for Third Party app has View Grades. - When can I view the grades?
Please check the Registrar's calendar for the grade submissions deadline. You should be able to view the grades within 2 business days of the deadline.
Need help? Students must open a ticket in our support site . Please provide student name and third party name when contacting the IT Service Desk.